FAQ’S

Frequently Asked Questions:

Where do your products come from?

All of our products except our tripe are USDA inspected and approved and in date.  Our beef is not denatured in any way.   It is human grade and comes cryovac’d in individual pieces.

Can I just come to the store and pick up something?

You absolutely can.  Currently all of our products are made to order, but in the course of production we do make extra chubs.  If you can be flexible with the selections, we can always provide you with something.

How does the order process work?

You must place your order through our site.  Please give a cell phone number that we can reach you at while we are on the road.  After your order is placed, if you want it delivered on one of our many delivery routes, please specify the drop location in the notes section of your order.  You can pay upon time of order or cash or check upon delivery.

If you are a pick up at our shop location, your order will be ready after 7 business days. (Please do not count the first day you placed your order as 1 business day is at the end of the 1st 24 hours…so If you order on Tuesday, count from Weds as the 1st day)  Please call and check on your order on the day you would like to pick up.  Giving us a heads up will allow the order to be packed and ready for you to pick up when you arrive.  WE CAN NOT CALL EVERYONE WHEN YOUR ORDER IS READY ALTHOUGH WE DO TRY.

Why does my order say ON HOLD?

Your order will always say ON HOLD.  It’s not on hold, it is processing.  It’s just how the website works.

How does the delivery work?

If you are picking up at one of our drop locations, you must meet the delivery truck at the times specified on our delivery schedule.  On occasion we are hung up at a previous stop if a customer is late.  We do try to build in enough time, but sometimes things can happen beyond our control.  We do apologize for that and will make any excessive wait time up to you in one way or another.  Please call or text my personal cell phone if there are any issues.  (978) 804-6890

Delivery location orders must be placed 14 days in advance.  If you need an order but missed the deadline, just call me.  I can usually arrange it, but please don’t make it a habit.  

Also, your only confirmation will be the confirmation you received from our website stating your order is on hold and being processed.  Unfortunately, we can not email everyone when the order is processed.  Just feel free to pick up the phone and call.

If by chance, you may have clicked to pay by credit card on your order but decided instead to pay cash upon delivery, if you don’t change that selection back to cash, your order WILL sit on hold in the system and we don’t see it unless we enter through the back side of the website.   If you don’t receive confirmation, please check your spam folder.  Just search Pawfectly Raw.  If you don’t see a confirmation, we don’t have your order.

What grinds (mixes) have bone?

Unless it says boneless, all have bone.  We can NOT grind any bones larger than a turkey so lamb, pork and beef are all boneless unless it’s mixed with another protein that contains bone like chicken, turkey, duck etc

Can I have my order shipped?

Yes, we do ship but will only ship orders on Mondays and Tuesdays.  The shipping amount IS NOT the $10 delivery fee that is charged on your order if you check shipping. Shipping charges will be based upon FEDEX actual charges for shipping plus the cost of the cooler bag it’s shipped in.

How much food should I feed my dog?

While raw feeding is not an exact science and is a balance over time, the basic guideline is 2.5 % of their IDEAL ADULT weight.  If they are working dogs and are more active, they may require more food.  If the dog is older and a couch potato, decrease food over the course of a couple weeks and when you have reached the ideal body condition, that is your proper ration.

I see you have products with fruits and veggies, how are they processed?

Like our meats, our fruits and veggies are for human consumption.  We purchase produce that you would eat and put it into your pet food.  Nothing we use here is out of date.  We wash our fruits and veggies before processing.  Fruits are pureed and Veggies are blanched then pureed and added to your food.

At Pawfectly Raw, we take pride in what we do.  We feed our show dogs exactly what we feed your dogs.  None of our products are out of date.  Unlike a lot of our competition, we only begin our products with all USDA products…Both for fruits and veggies.  We minimally process our meats.  They are pre-ground in preparation for packaging in 1, 2 and 5 lb chubs as well as our new 4 oz patties.  We then weigh out the recipes just like baking a cake and package the product.  There is no HPP processing here.  Our meats and fruits are 100% raw.  Our veggies are blanched and pureed to make the nutrients bioavailable for Canine and Feline digestion.

I need a special mix for my pet, can you make it? 

Here at Pawfectly Raw, all our mixes are packaged and processed in house.  We grind everything for processing right here.  We do not outsource.  All grinds on the menu are made right here.

Is Pawfectly Raw a Co-op?

No, we are not a co-op.  Anyone can buy as little or as much as you need.  You can grab food for the day, week or month.  There is no fee to order from us.  We charge a delivery fee to meet the truck at a drop location but that’s all you pay.

If I have a group of people who want to order food, but we aren’t that close to your drop location.  Can u add a location for us?

I can absolutely add a location for you.  If there’s a location you would like to add, just contact us.

We are trying to get a RI group together.  If you are in RI or near RI and have some friends, we are trying to get a group together for you.  Call or text me!  9788046890

I have a pet store and would like to offer your products.  Can you do that?

Yes, we actually offer private labeling for you.  The reason for this is so your customers remain YOUR customers.  You can charge what you want for the product.  Simply choose a few mixes you would like to carry and you can either purchase your own labels or let us know what design you would like on yours.

 

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