Pawfectly Raw Answers
How does the order process work?
You must place your order through our site. Please give a cell phone number that we can reach you at while we are on the road. After your order is placed, if you want it delivered on one of our many delivery routes, please specify the drop location in the notes section of your order. You can pay upon time of order or cash or check upon delivery.
If you are a pick up at our shop location, your order will be ready after 7 business days. Please call and check on your order before driving to the facility just to be sure there are no mix-ups as sometimes it does happen.
If you are picking up at one of our drop locations, you must meet the delivery truck at the times specified on our delivery schedule. On occasion we are hung up at a previous stop if a customer is late. We do try to build in enough time, but sometimes things can happen beyond our control. We do apologize for that and will make any excessive wait time up to you in one way or another. Delivery location orders must be placed 14 days in advance. If you need an order but missed the deadline, just call me. I can usually arrange it, but please don’t make it a habit.
Also, your only confirmation will be the confirmation you received from our website stating your order is on hold and being processed. Unfortunately, we can not email everyone when the order is processed. Just feel free to pick up the phone and call.
If by chance, you may have clicked Paypal on your order but decided instead to pay cash upon delivery, if you don’t change that selection back to cash, your order WILL sit on hold in the system and we don’t see it unless we enter through the back side of the website. If you don’t receive confirmation, please check your spam folder. Just search Pawfectly Raw. If you don’t see a confirmation, we don’t have your order.
What grinds (mixes) have bone?
Unless it says boneless, all have bone.
Can I have my order shipped?
Yes, we do ship but will only ship orders on Mondays and Tuedays. The shipping amount IS NOT the $10 delivery fee that is charged on your order if you select shipping. Shipping charges will be based upon FEDEX actual charges for shipping.
The Pawfect K-9
Are we a cage free facility?
Yes we are. We believe your dog should be tired when he leaves here after a day of play. The only reason anyone would be in a cage is for feeding or time outs. Otherwise, if you pay for your dog to play with us, that’s what they are going to do…ALL DAY
Do you have different pens for different types/temperament?
Yes we separate our daycare groups by type and temperament. We are an almost 10,000 sq ft facility. We have 5 separate indoor pens and 2 outdoor pens. We have over 3000 sq ft outside and the dogs go out many times daily for quite a bit of time.
Do I have to call ahead to make sure I can bring my dog for daycare?
You can but currently it’s not necessary. We have plenty of room for your dog to play.