About us & our products
Are your products USDA approved?
All of our products that are still sealed in their cases or in cryovac packaging from the processor are USDA approved and can be consumed by humans. As long as the integrity of the packaging is intact, the product is still fit for human consumption.
Is Pawfectly Raw a co-op?
Can I just come to the store and pick up something?
I need a special mix for my pet. Can you make it?
Which grinds (mixes) have bone?
I see you have products with fruits and veggies, how are they processed?
At Pawfectly Raw, we take pride in what we do. We feed our show dogs exactly what we feed your dogs. None of our products are out of date. Unlike a lot of our competitors, we begin our products with only USDA-approved ingredients, both for fruits and veggies. We minimally process our meats. They are pre-ground in preparation for packaging in 1, 2 and 5 lb chubs as well as our new 4 oz patties. We then weigh out the recipes just like baking a cake and package the product. There is no HPP processing here. Our meats and fruits are 100% raw. Our veggies are blanched and pureed to make the nutrients bioavailable for canine and feline digestion.
I have a pet store and would like to offer your products. Can you do that?
How much of your raw food should I feed my dog?
While raw feeding is not an exact science and is a balance over time, the basic guideline is 2.5 % of their IDEAL ADULT weight. If they are working dogs and are more active, they may require more food. If the dog is older and a couch potato, decrease food over the course of a couple weeks and when you have reached the ideal body condition, that is your proper ration.
Shipping & delivery
Can I have my order shipped?
How does the order process work?
If you want to pick up an order at our shop, it will be ready after 7 business days. (The first business day is 24 hours after you place your order—so if you order on a Tuesday, count Wednesday as the first day).
Please call and check on your order on the day you would like to pick it up. Giving us a heads up will allow us to get your order packed and ready before you arrive. We can’t call everyone to let them know their order is ready, but we do try.
Why does my order show up as ON HOLD?
How does the delivery work?
Delivery location orders must be placed 14 days in advance. If you need an order but missed the deadline, just call me. I can usually arrange it, but please don’t make it a habit.
Also, your only confirmation will be the confirmation you received from our website stating your order is on hold and being processed. Unfortunately, we can not email everyone when the order is processed. Just feel free to pick up the phone and call.
If by chance you clicked to pay by credit card on the site but decided instead to pay cash upon delivery, if you don’t change that selection back to cash, your order WILL sit on hold in the system and we won’t see it unless we enter through the back side of the website. If you don’t receive confirmation, please check your spam folder. Just search Pawfectly Raw. If you don’t see a confirmation, we don’t have your order.
If I have a group of people who want to order food but we aren’t that close to your drop location, can you add a location for us?
We are trying to get a Rhode Island group together. If you are in RI or near RI and have some friends, we are trying to get a group together for you. Call or text me at (978) 804-6890!
Still have questions?
If you can’t find the answer you’re looking for, drop us a line and we’ll be more than happy to assist you.